Privacy Policy psg777 –
Member Personal Data Protection

Welcome to the psg777 Privacy Policy. This document explains how psg777 Entertainment Group ("psg777", "we") collects, uses, discloses, and protects your personal information when you use our gaming and sports betting platform in Malaysia.

This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data management. We take data protection seriously because your trust is the foundation of the services we offer.

By using the psg777 platform — whether via website or mobile app — you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use and contact us to close your account.

Psg777 collects various categories of personal information depending on how you interact with our platform. Below is a detailed breakdown of the data we collect:

Sensitive information such as medical records or political affiliations is never collected and is not required to use psg777 services. All financial data you provide is encrypted before being stored in our systems.

Psg777 collects your personal information through several different channels. It is important for you to understand each of these channels so you can make informed decisions about the information you share:

• Account Registration: When you register a new account at psg777, we collect the information you enter directly, such as your name, email, phone number, and date of birth.
• KYC Process: During identity verification, you are required to submit a copy of your identification document and proof of address as part of our anti-money laundering (AML) compliance.
• Financial Transactions: Bank account details, e-wallet information (Touch 'n Go eWallet, Boost, GrabPay) and DuitNow or FPX transaction records are collected when you make a deposit or withdrawal.
• Platform Usage: Our system automatically logs technical data and your usage behavior while you play or browse the psg777 platform.
• Cookies & Tracking Technologies: Our platform uses cookies and related technologies to enhance user experience and analyze usage patterns.
• Support Interactions: When you contact our customer support team via live chat or email, those conversations are recorded for quality control and dispute resolution purposes.

We do not purchase or obtain your personal data from third-party data brokers. All data we hold is obtained directly from your interactions with the psg777 platform.

Psg777 uses your personal data solely for lawful, stated purposes as outlined below. We will not use your data for any other purpose without obtaining your consent first:

• Account Management: Creating, verifying, and maintaining your member account, including login processing and two-factor authentication (2FA).
• Transaction Processing: Processing deposits, withdrawals, and bonus payments securely and accurately through local Malaysian payment channels.
• Identity Verification (KYC/AML): Fulfilling legal obligations to verify member identities and prevent money laundering and terrorism financing in accordance with Malaysian legislation.
• Fraud Detection: Monitoring transactions and unusual usage patterns to protect your account and the overall integrity of the platform.
• Customer Support: Handling inquiries, complaints, and technical support requests effectively and in a timely manner.
• Service Improvement: Analyzing aggregated usage data to improve platform design, performance, and user experience.
• Marketing Communications: Sending promotional information, exclusive offers, and platform updates — only to members who have consented to receive such communications.
• Legal Compliance: Complying with reporting and record-keeping obligations required by applicable laws and regulatory bodies.

Psg777 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in certain limited circumstances, we may need to share your information with the following parties:

• Payment Service Providers: Trusted payment processors such as local Malaysian banks, DuitNow operators, FPX, and e-wallet providers that help us process your financial transactions securely.
• Gaming Service Providers: Gaming software and Live Casino companies that provide game content within the psg777 platform. They receive only the minimum data necessary.
• KYC & AML Providers: Third-party identity verification companies that assist us in conducting background checks as required by law.
• Authorities & Enforcement Bodies: Government agencies, courts, or law enforcement bodies when we are required to do so under Malaysian law or a valid court order.
• Business Partners: In the event of a merger, acquisition, or sale of psg777 business assets, user data may be transferred as part of that transaction, subject to appropriate notice being provided to you.

All third parties that receive data from psg777 are bound by strict data protection agreements and are only permitted to use that information for the purposes we specify. We conduct regular compliance reviews.

Psg777 will not disclose your personal information to any party outside the country without adequate safeguards and in compliance with Malaysia's PDPA requirements.

The security of your personal data is psg777's highest priority. We implement multiple layers of technical and organisational security controls to protect your information from unauthorised access, loss, misuse, or disclosure:

• Transmission Encryption: All communication between your device and psg777 servers is protected with Transport Layer Security (TLS) 1.3 encryption and 256-bit SSL certificates.
• Data-at-Rest Encryption: Sensitive data stored in our databases is encrypted using AES-256 standards to ensure protection even in the event of unauthorised physical access.
• Tiered Access Controls: Only specific staff with a clear work-related need are permitted to access member personal data, and every access is logged for audit purposes.
• Two-Factor Authentication (2FA): Our internal systems require multi-factor authentication for all staff access to databases containing user information.
• 24/7 Security Monitoring: Our cybersecurity team continuously monitors systems to detect and respond to any threats or anomalies.
• Regular Security Audits: psg777 conducts regular penetration testing and vulnerability assessments by independent security experts.
• Staff Training: All psg777 staff undergo regular security awareness and data privacy training as part of our compliance program.

While we take all reasonable steps to protect your data, no system is 100% secure. We encourage you to play your part by using a strong password and enabling 2FA on your psg777 account.

The psg777 platform uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and ensure the security of your session. Below are the categories of cookies we use:

• Essential Cookies (Required): These cookies are required for core platform functions such as login authentication, session management, and security. They cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the platform — pages visited, time spent, and errors encountered — to help us improve our services.
• Functional Cookies: Storing your preferences such as language, display settings, and saved login information to make future use of the platform more convenient.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage your cookie settings through your internet browser settings. Please note that disabling certain cookies may affect the functionality and user experience of your psg777 platform.

Psg777 does not use third-party cookies for privacy-invasive advertising purposes or to track your activity on other websites outside our platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and psg777's privacy policy, you have the following rights regarding your personal data:

To exercise any of the above rights, you may submit a written request to our Data Protection Officer (DPO) team via email or through the data request function in your account settings. We will process your request within 30 business days.

Psg777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When we make significant changes, we will:

• Displaying a clear notice on the psg777 platform homepage for a minimum period of 30 days.
• Sending notifications to all registered members via the email address registered to your account.
• Updating the "Last Updated" date at the top of this document with the new effective date.
• In the event of highly significant changes, we may request your renewed consent before the changes take effect.

Continued use of the psg777 platform after the effective date of any changes constitutes your acceptance of the amended Privacy Policy. If you do not agree with the changes, you have the right to close your account without penalty.

We recommend that you review this page regularly. The version history of our Privacy Policy is available for your reference upon request submitted to our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the psg777 Data Protection Officer (DPO):

For formal written requests regarding your data rights, please include the following: your full name, psg777 account number, type of request, and a copy of your identification document for identity verification purposes. This helps us process your request more quickly and accurately.

If you are not satisfied with our response, you have the right to file a complaint with the Malaysia Personal Data Protection Department or the relevant regulatory authority in your country.